Shipping policy
Shipping Policy
1. Order Processing Orders are processed within 2–4 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.
2. Shipping Timelines Estimated delivery timelines after dispatch:
- Metro cities: 3–5 business days
- Tier 2 & 3 cities: 5–8 business days
- Remote areas: 7–12 business days
Timelines may vary based on your location and courier availability.
3. Shipping Charges Shipping charges, if applicable, are displayed at checkout before payment.
4. Order Tracking Once your order is dispatched, you will receive a tracking link via email or SMS.
5. Delays Occasional delays may occur due to production schedules, high demand, or courier disruptions. We appreciate your patience.
6. Incorrect Address Please ensure your shipping address is accurate at checkout. We are not responsible for delays or failed deliveries due to incorrect address details.
7. Damaged or Lost Shipments
- Damaged, defective, or incorrect orders must be reported within 7 days of delivery, requiring an unboxing video and photos for a replacement or refund.
- Lost shipments should be reported within 48 hours of the expected delivery date for a free replacement, once confirmed by the courier.